I am often asked what makes me different. It's a question asked of every business, after all each customer must have selected you somehow from the rest. In computing there are many activities. Some involve a deep technical expertise only. Others need a little more people skill, and yet others such as project management, marketing, business analysis for say website design need more people skill then technical skill. These ‘customer facing’ skills are usually less significant in computer people.

And so, it was quite nice this week when a new customer who had clearly been exposed to computer support before delightedly told me “We will definitely use you again – you’re normal!”

So, there it is “I’m normal” - A Unique Selling Point that stands me out from the rest of the IT crowd.